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Baroque Japan Limited(Head office: Meguro-ku, Tokyo; President and CEO: Hiroyuki Murai), has conducted a customer satisfaction survey on its official fashion shopping site "SHEL'TTER WEBSTORE" (URL: https://www.ec-store.net/sws/r/rSWS), which handles many brands including MOUSSY, SLY, AZUL BY MOUSSY, and frienda. More than 90% of Virtusize users answered that they "intend to continue using the service in the future. The survey was conducted at the "Virtusize" virtual try-on service.
Survey Summary
[Survey period] One week from the end of September 2023
[Survey targets] All users who visited this site, regardless of whether they are members or not.
[Number of valid responses] n=571
[Survey Method] A pop-up questionnaire was displayed on the site, and respondents voluntarily answered the questions.
Questions
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it”
“I have never used it”
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future”
“I do not intend to continue using it in the future”
Q3：Respondents who selected “I have never used it” in Q1
“I did not know it existed”
“I know it exists, but do not need to use it”
Results
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it” … 49.56％ （n=283）
“I have never used it” … 50.44％（n=286）
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future” … 91.17％ （n=258）
“I do not intend to continue using it in the future” … 8.83％ （n=25）
Q3：Respondents who selected
“I have never used it” in Q1“I did not know it existed” … 36.46％ （n=105）
“I know it exists, but do not need to use it” … 63.54％ （n=183）
Comments from a SHEL'TTER WEBSTORE Representative
For the first time, we received direct feedback from our customers on their satisfaction with Virtusize and their requests through the survey, and we were able to make many discoveries and learn a lot. We have learned a lot from this survey. Although only about half of the respondents answered that they have used Virtusize, more than 90% of them answered that they intend to continue using Virtusize in the future. Based on the results of this survey, we would like to improve our website by utilizing Virtusize and promoting its functions so that the remaining half of the respondents who have not yet used Virtusize will also use it.
Comments from a Virtusize Representative
We are pleased that we were able to provide a highly useful service, with approximately 90% of those who used our VS comparison service indicating that they "intend to continue using it in the future."
We are also very pleased to have received valuable feedback from customers that will lead to the development of new services, such as "I would be happy if I could check the size of the top and bottom of the dress together," and "I would like to have staff members who have similar body shape and height to me to provide me with their own coordinates," in parallel with the survey. We will immediately share these comments with our Product Development Department to explore future possibilities!
On the other hand, we also received a 36.46% response from customers who have never used the service that they "did not know it existed," and we feel that we still need to raise awareness of the service.
We look forward to continuing to work with SHEL'TTER and all of our clients to expand the service so that customers can enjoy a more satisfying shopping experience.
About SHEL'TTER WEBSTORE
SHEL'TTER WEBSTORE is an official online shopping site handling brands such as MOUSSY, SLY, AZUL BY MOUSSY, and others developed by Baroque Japan Limited. We welcome customers with a lineup of items that only an official site can offer, such as advance orders, web-only items, and made-to-order items.
SHEL'TTER WEBSTORE：https://www.ec-store.net/sws/r/rSWS
About Virtusize
Virtusize is a fashion data company that provides an item recommendation solution called "FittingRoom" and an analytics platform called "Analytics," centered on "Virtusize," a virtual try-on service that uses product size data. These solutions support the selection of appropriate items by providing highly personalized recommendations based on customers' "cross-site" purchasing and comparison information This system supports the selection of appropriate items. For the fashion e-commerce industry, it has also helped to reduce return rates and increase repeat business. Currently, more than 150 fashion sites around the world use our service, including Adidas, Ralph Lauren, Under Armour, Beams, United Arrows, Onward, World, Marui, and Lumine.
Baroque Japan Limited(Head office: Meguro-ku, Tokyo; President and CEO: Hiroyuki Murai), has conducted a customer satisfaction survey on its official fashion shopping site "SHEL'TTER WEBSTORE" (URL: https://www.ec-store.net/sws/r/rSWS), which handles many brands including MOUSSY, SLY, AZUL BY MOUSSY, and frienda. More than 90% of Virtusize users answered that they "intend to continue using the service in the future. The survey was conducted at the "Virtusize" virtual try-on service.
Survey Summary
[Survey period] One week from the end of September 2023
[Survey targets] All users who visited this site, regardless of whether they are members or not.
[Number of valid responses] n=571
[Survey Method] A pop-up questionnaire was displayed on the site, and respondents voluntarily answered the questions.
Questions
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it”
“I have never used it”
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future”
“I do not intend to continue using it in the future”
Q3：Respondents who selected “I have never used it” in Q1
“I did not know it existed”
“I know it exists, but do not need to use it”
Results
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it” … 49.56％ （n=283）
“I have never used it” … 50.44％（n=286）
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future” … 91.17％ （n=258）
“I do not intend to continue using it in the future” … 8.83％ （n=25）
Q3：Respondents who selected
“I have never used it” in Q1“I did not know it existed” … 36.46％ （n=105）
“I know it exists, but do not need to use it” … 63.54％ （n=183）
Comments from a SHEL'TTER WEBSTORE Representative
For the first time, we received direct feedback from our customers on their satisfaction with Virtusize and their requests through the survey, and we were able to make many discoveries and learn a lot. We have learned a lot from this survey. Although only about half of the respondents answered that they have used Virtusize, more than 90% of them answered that they intend to continue using Virtusize in the future. Based on the results of this survey, we would like to improve our website by utilizing Virtusize and promoting its functions so that the remaining half of the respondents who have not yet used Virtusize will also use it.
Comments from a Virtusize Representative
We are pleased that we were able to provide a highly useful service, with approximately 90% of those who used our VS comparison service indicating that they "intend to continue using it in the future."
We are also very pleased to have received valuable feedback from customers that will lead to the development of new services, such as "I would be happy if I could check the size of the top and bottom of the dress together," and "I would like to have staff members who have similar body shape and height to me to provide me with their own coordinates," in parallel with the survey. We will immediately share these comments with our Product Development Department to explore future possibilities!
On the other hand, we also received a 36.46% response from customers who have never used the service that they "did not know it existed," and we feel that we still need to raise awareness of the service.
We look forward to continuing to work with SHEL'TTER and all of our clients to expand the service so that customers can enjoy a more satisfying shopping experience.
About SHEL'TTER WEBSTORE
SHEL'TTER WEBSTORE is an official online shopping site handling brands such as MOUSSY, SLY, AZUL BY MOUSSY, and others developed by Baroque Japan Limited. We welcome customers with a lineup of items that only an official site can offer, such as advance orders, web-only items, and made-to-order items.
SHEL'TTER WEBSTORE：https://www.ec-store.net/sws/r/rSWS
About Virtusize
Virtusize is a fashion data company that provides an item recommendation solution called "FittingRoom" and an analytics platform called "Analytics," centered on "Virtusize," a virtual try-on service that uses product size data. These solutions support the selection of appropriate items by providing highly personalized recommendations based on customers' "cross-site" purchasing and comparison information This system supports the selection of appropriate items. For the fashion e-commerce industry, it has also helped to reduce return rates and increase repeat business. Currently, more than 150 fashion sites around the world use our service, including Adidas, Ralph Lauren, Under Armour, Beams, United Arrows, Onward, World, Marui, and Lumine.
Baroque Japan Limited(Head office: Meguro-ku, Tokyo; President and CEO: Hiroyuki Murai), has conducted a customer satisfaction survey on its official fashion shopping site "SHEL'TTER WEBSTORE" (URL: https://www.ec-store.net/sws/r/rSWS), which handles many brands including MOUSSY, SLY, AZUL BY MOUSSY, and frienda. More than 90% of Virtusize users answered that they "intend to continue using the service in the future. The survey was conducted at the "Virtusize" virtual try-on service.
Survey Summary
[Survey period] One week from the end of September 2023
[Survey targets] All users who visited this site, regardless of whether they are members or not.
[Number of valid responses] n=571
[Survey Method] A pop-up questionnaire was displayed on the site, and respondents voluntarily answered the questions.
Questions
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it”
“I have never used it”
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future”
“I do not intend to continue using it in the future”
Q3：Respondents who selected “I have never used it” in Q1
“I did not know it existed”
“I know it exists, but do not need to use it”
Results
Q1：Have you used the easy size check (online try-on) on the product page of SHEL'TTER WEBSTORE?
“I have used it” … 49.56％ （n=283）
“I have never used it” … 50.44％（n=286）
Q2：Respondents who selected “I have used it” in Q1
“I intend to continue using it in the future” … 91.17％ （n=258）
“I do not intend to continue using it in the future” … 8.83％ （n=25）
Q3：Respondents who selected
“I have never used it” in Q1“I did not know it existed” … 36.46％ （n=105）
“I know it exists, but do not need to use it” … 63.54％ （n=183）
Comments from a SHEL'TTER WEBSTORE Representative
For the first time, we received direct feedback from our customers on their satisfaction with Virtusize and their requests through the survey, and we were able to make many discoveries and learn a lot. We have learned a lot from this survey. Although only about half of the respondents answered that they have used Virtusize, more than 90% of them answered that they intend to continue using Virtusize in the future. Based on the results of this survey, we would like to improve our website by utilizing Virtusize and promoting its functions so that the remaining half of the respondents who have not yet used Virtusize will also use it.
Comments from a Virtusize Representative
We are pleased that we were able to provide a highly useful service, with approximately 90% of those who used our VS comparison service indicating that they "intend to continue using it in the future."
We are also very pleased to have received valuable feedback from customers that will lead to the development of new services, such as "I would be happy if I could check the size of the top and bottom of the dress together," and "I would like to have staff members who have similar body shape and height to me to provide me with their own coordinates," in parallel with the survey. We will immediately share these comments with our Product Development Department to explore future possibilities!
On the other hand, we also received a 36.46% response from customers who have never used the service that they "did not know it existed," and we feel that we still need to raise awareness of the service.
We look forward to continuing to work with SHEL'TTER and all of our clients to expand the service so that customers can enjoy a more satisfying shopping experience.
About SHEL'TTER WEBSTORE
SHEL'TTER WEBSTORE is an official online shopping site handling brands such as MOUSSY, SLY, AZUL BY MOUSSY, and others developed by Baroque Japan Limited. We welcome customers with a lineup of items that only an official site can offer, such as advance orders, web-only items, and made-to-order items.
SHEL'TTER WEBSTORE：https://www.ec-store.net/sws/r/rSWS
About Virtusize
Virtusize is a fashion data company that provides an item recommendation solution called "FittingRoom" and an analytics platform called "Analytics," centered on "Virtusize," a virtual try-on service that uses product size data. These solutions support the selection of appropriate items by providing highly personalized recommendations based on customers' "cross-site" purchasing and comparison information This system supports the selection of appropriate items. For the fashion e-commerce industry, it has also helped to reduce return rates and increase repeat business. Currently, more than 150 fashion sites around the world use our service, including Adidas, Ralph Lauren, Under Armour, Beams, United Arrows, Onward, World, Marui, and Lumine.
